Activation & Maintenance

Commissioning & Support

System validation, user training, and lifecycle maintenance

Service Overview

Commissioning & Support

Commissioning & Support is the critical final phase where your smart home system transforms from installed equipment into a perfectly functioning, user-friendly ecosystem. LEXA's certified commissioning engineers systematically test every device, automation, and integration point—ensuring flawless operation before handover. We don't just verify functionality; we optimize performance—fine-tuning lighting levels, audio balance, climate response times, and user interfaces. Post-commissioning, our 24/7 support team provides ongoing assistance, remote diagnostics, and priority service calls. With 500+ commissioned systems across Dubai and 98% first-time success rate, we ensure your investment delivers the luxury experience you expect from day one.

Complete system commissioning

Performance optimization

Comprehensive user training

Documentation and manuals

Ongoing maintenance plans

24/7 technical support

Why Choose LEXA?

98% First-Time Success Rate

Our rigorous commissioning process ensures systems work perfectly at handover. Less than 2% require post-commissioning adjustments.

Certified Commissioning Engineers

All commissioning staff hold Control4/Crestron certifications and follow international quality standards. Average 8+ years experience.

24/7 Support Infrastructure

Dubai-based support center with remote access to all systems. 95% of issues resolved remotely within 4 hours.

Proactive Maintenance

Premium support includes system health monitoring, automatic alerts for potential issues, and preventive maintenance scheduling.

Investment

AED 15,000 - 60,000

Timeline: 1-2 weeks from installation completion to final handover

See pricing guide · avoid hidden costs · warranty

Service Breakdown

What You Get

System Commissioning

Methodical testing and activation of every automated system in your space.

Subsystem Activation
Integration Verification
Scene Programming
Performance Tuning

Calibration

Professional calibration of audio, video, and lighting systems for optimal performance.

ISF Video Calibration
Audio DSP Tuning
Lighting Scene Setting
Climate Zone Balancing

Ongoing Support

Post-installation support packages including remote monitoring and maintenance.

Remote Diagnostics
Firmware Updates
Priority Response
Annual Maintenance Contract

How We Work

Our Process

1-2 days

Pre-Commissioning Inspection

Systematic verification of all installed equipment, wiring, network infrastructure, and equipment room setup. We create comprehensive test plans and checklists covering every system component.

Inspection report
Test plan
Equipment verification
Network validation

3-5 days

System Testing & Validation

Comprehensive testing of all automation systems—lighting scenes, climate control, audio/video distribution, security integration, and voice commands. We test normal operation, edge cases, and failure modes.

Test results matrix
Performance benchmarks
Integration validation
Issue log

2-3 days

Performance Optimization

Fine-tuning system performance—adjusting lighting levels for ambiance, calibrating audio for room acoustics, optimizing climate response, and refining automation timing. We ensure every detail is perfect.

Optimized settings
Calibration reports
User interface refinements
Scene adjustments

4-6 hours

User Training & Documentation

Comprehensive training for all household members on system operation, troubleshooting basics, and advanced features. We provide detailed user manuals and quick reference guides.

Training sessions
User manuals
Quick start guides
Video tutorials
Support contact information

2-3 hours

Final Handover & Warranty Activation

Formal system handover with complete documentation package, warranty registration, and establishment of ongoing support relationship. Final walkthrough ensuring 100% satisfaction.

Handover certificate
Complete documentation
Warranty certificates
Support plan enrollment
Emergency contact card

Support Options

Standard Support

Business hours support (Sun-Thu 9am-6pm), email and phone assistance, remote diagnostics, and scheduled service visits.

Included first year, then AED 3,000/year

Premium Support

24/7 phone support, 4-hour response time, priority service scheduling, quarterly system health checks, and free software updates.

AED 8,000/year

VIP Concierge Support

24/7 dedicated support engineer, 2-hour response time, unlimited service visits, proactive monitoring, bi-annual optimization visits, and technology upgrade consultations.

AED 15,000/year

Project Scope & Pricing Factors

Complete testing, optimization, training, documentation, and warranty activation. First year support included.

Solutions & Systems

Solutions We Deploy

Explore the smart systems and technologies we integrate as part of this service. View all solutions or browse our brand partners.

Certified Partners

Brands We Work With

Interested in becoming a vendor or supplier?

Our Work

Inspirations

Deliverables

What You Receive

Fully commissioned and optimized smart home system

Comprehensive test reports (100+ test points)

Performance benchmarks and baselines

Complete as-built documentation

User training for all household members

User manuals (digital and printed)

Quick reference guides for common tasks

24/7 support hotline access

Remote monitoring and diagnostics setup

3-5 year warranty activation

Got Questions?

Frequently Asked Questions

What is system commissioning?

Commissioning is the process of testing, adjusting, and optimizing your smart home systems after installation. It includes programming, calibration, user interface setup, scene creation, and ensuring all integrations work perfectly together.

What does audio/video calibration involve?

Professional AV calibration includes: speaker positioning and level adjustment, room correction EQ, display calibration (color, brightness, contrast), audio/video synchronization, and source configuration. This ensures your system performs to its potential.

How long does commissioning take?

Commissioning typically takes 2-5 days depending on system complexity. Simple installations may require just 1 day; comprehensive home cinema and whole-home automation may need a full week. Proper commissioning is essential for optimal performance.

What support options are available after installation?

We offer: 1-year standard warranty support, extended warranties, AMC (Annual Maintenance Contracts), remote support via app/phone, and on-site service calls. Priority support is available for AMC customers with guaranteed response times.

What is included in an AMC?

AMC includes: preventive maintenance visits (2-4 per year), software updates, remote troubleshooting, priority scheduling for service calls, discounts on modifications, and system health monitoring. Plans are customized based on system complexity.

Can you support systems installed by others?

Yes, we can take over support for existing systems from other integrators. We perform a system audit, update documentation, and ensure we understand the installation. Manufacturer certifications allow us to support all major brands.

How quickly do you respond to support requests?

AMC customers receive priority support with 4-hour response for critical issues. Standard customers receive next-business-day response. Remote support via app often resolves issues immediately. We maintain on-call technicians for emergencies.

What remote support capabilities do you have?

We can remotely access most systems for troubleshooting, updates, and adjustments. This allows quick resolution of many issues without a site visit. Remote monitoring can detect problems before you notice them, enabling proactive support.